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Frequently Asked Questions

General Questions

If there is fire, a break-in, or medical emergency please call 911. If there is a gas leak or downed power line, leave the area, call 911 first, then PG&E’s emergency line at 1-800-743-5000. In case of any other emergencies please call/text Sally Brown, our VP, at 415-524-5950

Sally Brown is our VP of Property Management and Construction; she handles everything facilities-related and will be your main point-of-contact for repairs and maintenance. You can reach her at SBrown@WaldmanGroup.com or (415) 524-5950

Please visit our Pay Rent page for options and instructions

Pay rent to the Lessor, Landlord or Owner named on Page 1 of your Lease OR check here for the correct name of your Payee

Please see our Leasing Guidelines on the Prospective Tenant Page

A security deposit is money paid to a lessor/landlord upon lease signing which serves to protect the landlord if a tenant breaks or violates any terms of the lease or rental agreement. Monies from the deposit may be used to cover the cost of damage to the property, cleaning, key replacement, or back rent (among other things). A security deposit is refunded after a tenant moves out, typically within 21 days, less any deductions. In order to avoid deductions, please ensure that your rent and/or other charges are paid timely, that you repair any damages that might occur, and that you have the unit and/or carpet professionally cleaned upon vacating. An Initial Inspection with Sally Brown or your Resident Manager is encouraged so that you may learn of any potential charges well in advance and make plans to remedy any issues pointed out prior to moving.

Base Rent is a stated, set monthly rental rate in a residential or commercial lease, before any additional (potential) operating expenses, CAMs or other monthly fees. Base rent is typically increased each year on a tenant’s anniversary date or on the first day of the following month (if a lease starts mid-month).

Commercial Questions

CAM stands for Common Area Maintenance, and CAM charges often appear in commercial leases for spaces in office buildings or multi-tenant business parks. (The term is also used as short-hand for Common Area Operating Expenses, defined similarly in many commercial leases.) They are monthly fees that cover the costs of operating, managing and maintaining a building or property. They may sometimes include common area janitorial, utilities, water, trash, landscaping, repairs and maintenance, HVAC maintenance, management, and in some cases building insurance and property taxes.
A NNN (Triple Net) Lease is a commercial lease in which the tenant agrees to be responsible for all the expenses for the property, including insurance, real estate taxes and maintenance. These expenses are in addition to the cost of rent and utilities.
A Full Service Gross Lease (also known as a Full Service Lease or a Gross Lease) is a commercial lease in which the lessor/landlord is responsible for paying the operating costs related to the property. The tenant pays only the base rent which is all-inclusive. In a Modified Gross Lease, the tenant pays the rent as well as a portion of the operating costs.
An option to extend (or an option to renew) a lease gives the tenant, prior to the conclusion of the lease term, the ability to continue leasing/renting the unit at an agreed upon price for an agreed upon amount of time. The tenant may choose to exercise the option and extend the lease or may choose not to exercise the option and allow the lease to terminate. The tenant decides whether the option is exercised or not. If there is no option to renew in the lease agreement, then there is no obligation for either party to renew the lease.

A “holdover” occurs when a tenant continues to occupy and use the premises after the term of the lease ends without having renewed its lease or entered into a new lease. If the landlord continues to accept rent payments, the holdover tenant can continue to legally occupy the premises on a month-to-month basis until either party gives 30 days’ advance written notice. If the landlord does not accept continued payments, eviction proceedings may occur.

Please see our Lease Guidelines for information regarding our requirements.

These terms are typically used in commercial office leases. Usable square feet includes the specific area the tenant will occupy, including all office space plus any storage, interior hallways or private restrooms. Everything within the confines of a particular unit is included in the usable square footage calculation. An office building is not made up strictly of office spaces however. Common areas such as corridors, stairways, lobbies, shared conference rooms, kitchenettes and restrooms are used by all building tenants, and landlords typically charge for the use of this space as well. Rentable square feet (RSF) means the usable square feet of an office space plus a pro-rata share of the building’s common areas. (Pro-rata means each tenant pays for their proportionate share of these common area spaces: the larger the office, the larger the share; the smaller the office, the smaller the share.) Rent and CAM charges for office leases are calculated based on a tenant’s Rentable square feet.

Residential Questions

A landlord may enter your home after giving reasonable notice of entry (typically 24 hours in advance) or in the event of an emergency. Notice may be given via email, a posted notice, text or a phone call. An emergency is defined as any situation in which there may be a flood (or running water), fire/smoke, or any situation that poses an immediate risk to health, life, property or environment.
Base rent is typically increased each year on your anniversary date (or on a set day each year), but not more than one time per year. California’s rent control laws puts a limit on annual rent increases. Certain municipalities like San Francisco and Richmond have their own Rent Board which enforce local rent control laws. See our Resources page for more information on Rent Control.
Any residential building over 16 units in the State of California is required to have an on-site manager. This Resident Manager does not need to be there 24/7 but does need to be reasonably available to help tenants with lock-outs and other building issues that may arise. Lyon Street Apartments and Ridgecrest Terrace both have an on-site manager.

Please see our Rental Guidelines for information regarding our requirements.

As of January 2020 qualifying residential units in California are covered by AB 1482 or statewide rent control which allows most property owners to raise rents by a maximum of 5% annually plus the increase in the regional consumer price index (CPI). Some municipalities, San Francisco and Richmond among them, have their own more restrictive rent control laws. All of the residential apartments and homes WMG manages are covered by either AB 1482, San Francisco and/or Richmond rent control laws. Please see our Resources page for links to specific Rent Boards.

Waldman Management Group: 855 Marina Bay Parkway, Suite 200 Richmond, CA 94804
Main Phone: (415) 922-2224
Email: Info@WaldmanGroup.com
Business Hours: Monday-Friday 8:00 am- 4:00 pm

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